Three routes

During Hours

Greenwich
(203) 555-0118

Newport
(401) 555-0273

Mon–Fri 8 AM–6 PM. Answered by a partner or senior account executive.

After Hours

Call your carrier's 24/7 line (below) for immediate-action claims. Then call the firm the same business morning. The principal-on-call is reachable through the answering service at either office.

Submit Notice

For non-urgent claims, email claims@ashfordwhitcombe.example with the policy number, date of loss, and a brief description. A producer responds within four business hours.

What the firm does during a claim

Claims advocacy is the most visible part of what a broker does. Our process — refined across ninety-three years and tens of thousands of claims — is:

  1. Notice of loss and intake. We gather the facts, identify the affected policies, and prepare the notice for carrier filing.
  2. Carrier filing on the client's behalf. We file the claim, deliver supporting documentation, and ensure the carrier acknowledges receipt within the policy's required timeframe.
  3. Adjuster coordination and scene documentation. We coordinate the carrier-adjuster site visit, attend it when warranted, and advise the client on disclosure and documentation.
  4. Coverage interpretation and dispute identification. We read the policy against the claim circumstances and identify any coverage questions early — before they become disputes.
  5. Settlement negotiation. We advocate the client's position in claim valuation, negotiating against the carrier's adjuster and supporting the client's evidence with documentation and industry-practice context.
  6. Coverage litigation coordination, when warranted. If the carrier denies a claim the client believes is covered, we coordinate with insurance-coverage attorneys to evaluate the denial, prepare a demand, and (if necessary) litigate the coverage question.

Carrier 24/7 claim numbers

Carrier24/7 Claim LinePractice
Chubb(800) 252-4670Private Client + Commercial + D&O
AIG Private Client(888) 602-1333Private Client
PURE Insurance(888) 767-1818Private Client
Vault Insurance(888) 758-2820Private Client (Ultra HNW)
Berkley One(855) 375-3755Private Client + Marine
Liberty Mutual PC(800) 225-3355Private Client
Cincinnati Insurance(877) 455-9463Commercial + Private Client
Cincinnati Specialty(877) 455-9463Commercial E&S
Travelers(800) 238-7283Commercial + Surety
The Hartford(800) 327-5727Commercial + Benefits
Marsh Specialty(800) 400-3117Specialty placements
Allianz(800) 626-6742Private Client + Marine
Westfield Specialty(866) 493-9033Construction + Real Estate
CNA(877) 476-2567Professional Liability + E&O
Tokio Marine HCC(800) 334-3277Specialty + K&R
RLI(800) 433-2443Personal Excess + Surety
A claim is the moment the policy proves itself. It is also the moment the broker proves themselves.

If you are uncertain which carrier your policy is with, or you have multiple policies and are unsure which applies to your loss, call the firm first. We will identify the right placement and route the notice for you.